Client Relationships and how to rank them
Posted on January 11, 2024
Client Relationships
Client Relationships are important and its important for the health of your business to be able to grade these from best to worst.
As a tradesperson, it is important to maintain a good relationship with your clients. However, it is also important to be able to identify which clients are the most profitable and which ones are not. Here are some tips on how to grade your clients from best to worst :
1. Communication
Good communication is key to a successful project. Clients who communicate well and are responsive to your messages are generally easier to work with and more likely to be satisfied with your work. You can grade clients based on their response time, clarity of communication, and willingness to provide feedback. These clients should be given a high grade.
2. Payment
Payment is another important factor to consider. Clients who pay on time and without any issues are valuable. You can grade clients based on their payment history, frequency of payment, and willingness to pay for additional services. They should be given a high grade.
3. Attitude
Clients who are respectful and appreciative of your work are more likely to recommend you to others. You can grade clients based on their attitude towards your work, their willingness to provide feedback, and their overall demeanor.
4. Scope of work
Clients who have a clear idea of what they want and are willing to pay for it are easier to work with. You can grade clients based on the clarity of their project requirements, their willingness to provide detailed specifications, and their ability to stick to the agreed-upon scope of work.
5. Profitability
Clients who provide you with a steady stream of work and are willing to pay a fair price for your services are the most valuable. You can grade clients based on the frequency of their projects, the size of their projects, and the profitability of their projects. They should be given the highest grade.
On the other hand, clients who are difficult to work with, do not pay on time, or are unresponsive to your messages should be given a lower grade. It is important to be able to identify these clients so that you can avoid working with them in the future.
A simple grading method of A-D can be utilised. An “A” client would be those who communicate well, are usually profitable, pay well and on time, run their jobs smoothly and are regular suppliers of work. At the other end of the scale a “D” client would be one who generally wastes your time, doesn’t run jobs well and never pays on time. These clients cost you money and once identified should not be worked for.
Remember, grading your clients is not about being judgmental or negative. It is about identifying which clients are the most valuable to your business and which ones are not. By doing this, you can focus your efforts on the clients who are most likely to help your business grow.
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